Shipping policy

WHERE DOES DIMAZ SHIP?

Dimaz currently ships free worldwide. We offer our services to every part of the world. Your order will be shipped directly from our fashion studio, not from a warehouse or a drop shipper, ensuring a smooth experience.

Dimaz offers free international shipping worldwide. Your order will be shipped directly from our fashion studio using DHL, FedEx or UPS.

You can expect your order to arrive within 5-7 business days for standard shipping and 1-3 dyas for excpedited shipping. Please note that shipping and delivery times may vary depending on your location. We recommend contacting us for estimated delivery timeline.

International shipping can sometimes experience delays due to customs clearance or other factors. We will keep you updated on your order's status.

If you have any questions about international shipping, please don't hesitate to contact our customer service team.

SHIPPING TIMES AND COST

All orders are shipped for FREE within 3-5 business days via DHL (Monday-Friday). If you need your order faster, express shipping options are available, however, for an additional cost.

ORDER PROCESSING

Most orders are processed within 1-3 business days (Monday-Friday). Orders placed before 12:00 PM EST (GMT-5:00) will be processed that same day.

ORDER TRACKING

You will receive email notifications with tracking information once your order ships. You can also track your order status on our Order Tracking page: here. Sometimes it takes 1-2 business days to register your shipment status. If your tracking information isn't updating after 1-2 business days, please contact us at hello@dimaz.com for assistance.

SHIPPING DELAY

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. In rare cases, there may be slight shipping delays due to material or size availability. We will notify you if this affects your order. We will also keep you updated on your order's status throughout the shipping process.

PACKAGING

All Dimaz orders are carefully packaged in a reusable tulle tote bag, adding a touch of eco-friendliness to your shopping experience.

DAMAGED ITEM

If you have been shipped a damaged item, please contact our customer service team within 2-3 days. For minor damage that can be repaired by a seamstress or laundry service, we will cover the cost of the service. For more significant damage, we will offer a replacement item and a discount based on the item's value and the extent of the damage. In some cases, a partial refund may be issued.

We strive to provide a smooth and transparent shipping experience. If you have any questions or concerns, please don't hesitate to contact us here!

PERSONAL STYLIST

Connect with our team via Live Chat or a Virtual Consultation for personal assistance with sizing or styling. We’re here to ensure the perfect fit, helping us stay true to our zero waste mission.

Free delivery worldwide

Direct from our hands to yours. We offer complimentary worldwide shipping on all orders, ensuring our handmade pieces reach you wherever you are.

Zero Waste Mission

To eliminate waste, we repurpose all fabric scraps into reusable packaging or new designs. We craft with intention, so you can shop with mindfulness.

ETHICALLY HANDCRAFTED

Each garment is thoughtfully handcrafted with artisan skill, mindful production, and timeless design. Made in small batches by our women-owned team. Never mass produced.

Secure payments

Shop with peace of mind. Your transactions are protected by industry leading encryption, ensuring a safe and seamless checkout experience.